Support Cellphone help

Discussion in 'Technology' started by . : tale_wind, Sep 26, 2014.

  1. . : tale_wind Ice to see you!

    Joined:
    Nov 19, 2010
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    Cisgender Male
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    My phone's (a Rumor Reflex) battery died, so I plugged it into a portable charger I have because why would you not charge your phone? But when I plugged it in, rather than doing the standard Rumor Reflex startup screen and then going to the charging screen, it kept doing the startup screen over and over. So I tried unplugging it from the charger. It kept going with the startup screen. I plugged it into a regular wall charger. It kept going. I took out the battery and put it back in several times. Each time I put the battery back in and turned it on or plugged it in, it would just keep doing the startup screen over and over and over, and I don't know how to fix this. D:
     
  2. . : tale_wind Ice to see you!

    Joined:
    Nov 19, 2010
    Gender:
    Cisgender Male
    Location:
    The Realm of Sleep
    3,747
    ...Some help with this would really be appreciated. :/
     
  3. Misty gimme kiss

    Joined:
    Sep 25, 2006
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    Cisgender Female
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    6,590
    The best suggestion I can think of is, if you have a memory card installed, to remove it and attempt rebooting the phone then. Otherwise, based on my googles, this isn't an uncommon issue with the phone and it seems the best course of action is to take it to your nearest Sprint store and have them replace it for you.
     
  4. Antidote Façade

    Joined:
    Nov 26, 2006
    294
    This exact same thing happened with my phone. I couldn't get past the start-up screen. In the end, it was a software update issue that was causing the problem. Honestly, there's nothing you can do but send it back to your network provider for repair, since you can't even get it started properly to factory reset it.