For at least a few months now, my mom has been having troubles with her computer, aside from the couple threads about her computer I posted earlier: Facebook hangs This happens with me, too, occasionally, but it's more frequent on hers. Firefox freezes She tried Chrome and it was the same result -- worse, in fact, because if you leave Chrome inactive for a long time, it takes a while for the tabs to become active again, whereas on Firefox the tabs become active again immediately. Long delay sometimes in loading everything She started her computer in safe mode to check something last night, and earlier this morning she couldn't get it to not start in safe mode. I finally resolved it by changing this to Normal startup, but looking at the screenshot, which is from my computer, those appear to be the default selections. Any ideas? She switched to the basic theme a while ago from Aero and that seemed to help a little.