Support Random Crashes

Discussion in 'Technology' started by Ɍeno, Apr 20, 2014.

  1. Ɍeno Traverse Town Homebody

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    For the past week now, my computer has begun to randomly restart This was happening quite frequently before so I decided to reinstall my Windows. I thought this had solved the problem but after about 2 weeks it began to do the same thing again.

    I'll just be browsing and all of a sudden the mouse will freeze and the computer will just restart. When windows restarts I get presented with this error message. Sometimes the computer will restart even when idle so I'm pretty sure It's nothing browser related.

    Code:
    Problem signature:
      Problem Event Name:    BlueScreen
      OS Version:    6.1.7601.2.1.0.256.1
      Locale ID:    2057
    
    Additional information about the problem:
      BCCode:    124
      BCP1:    0000000000000000
      BCP2:    FFFFFA80082738F8
      BCP3:    0000000000000000
      BCP4:    0000000000000000
      OS Version:    6_1_7601
      Service Pack:    1_0
      Product:    256_1
    
    Files that help describe the problem:
      C:\Windows\Minidump\041514-28236-01.dmp
      C:\Users\Jay\AppData\Local\Temp\WER-44631-0.sysdata.xml
    
    Read our privacy statement online:
      http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
    
    If the online privacy statement is not available, please read our privacy statement offline:
      C:\Windows\system32\en-US\erofflps.txt

    I'm not really sure what the error is indicating and haven't been able to find much while searching on google. Any advice would be great.
     
    Last edited: Apr 20, 2014
  2. Karuta Reborn

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    Have a look at these files (open with -> notepad) and show us what they say.
     
  3. Ɍeno Traverse Town Homebody

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    Notepad doesn't open the first file very well and the second file isn't in the TEMP folder anymore.

    It will probably BSOD again sooner or later and i'll make a note of the error displayed.
     
  4. Karuta Reborn

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    upload the .dmp file here and I'll have a look at it.
     
  5. Ɍeno Traverse Town Homebody

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